Close
Euro-BizLife

您歐洲商展/行程的夥伴與幫手

Tuesday, Oct 19, 2021

因為安排許多下半年行程,在歐洲幾個國家訂了超過10間公寓,都是在airbnb訂的房,因此也遇到各種狀況。

這件事始於一間2夜的訂房,一開始訂的是4人,後來必需改成5人,而這個行程有13天,分別在不同國家訂了3間房,先稱為ABC,A屋主很有效率的更改系統,3晚的住宿,4人改5人共加1070Kc,系統改完讓我點擊accept 就完成。
發給B屋主說要多加一個人後,同樣是透過系統給我增加的價格,我到他的airbnb網頁查看4人和5人價格的差異,發現他給我的價格是比較高的(A屋也這樣查過,是一致的沒有問題),當時只是覺得奇怪,於是我沒有在第一時間按接受,而是寫message詢問他,為什麼是如此,我說:


"嗨,我可以知道你如何計算價格的嗎?
我已經查了你的網站,多一個人的價格是827 Kc(兩夜),但你給我的價格是1068 Kc ?"

"你好Cathy,Air BnB的系統自動完成價格增加。我不知道裡面發生了什麼事。最好的方法是你自己聯繫airbnb客服。 我們每人每晚額外收15歐元。 共2晚就是30歐。 我真的希望你可以發現出了什麼問題。 "

30歐是772Kc,也就要多收我 1068 – 772 = 296 Kc (約400台幣)

屋主希望我自己去
詢問airbnb 客服,其實很不樂意,這兩夜的訂房收取的服務費不低,將近一千元台幣,卻要自己去處理問題?

” 嗨,…我也有其他屋主的訂房需要改變,另外一間是3夜的,但增加的價格和你這間2夜是一樣的,所以我想這似乎是有錯誤。 你能檢查一下嗎? 非常感謝"

接下來,屋主和屋主夫妻分別發了5個message,長長的,複雜的 message 告訴我他們價格如何計算,長長的加減乘除,目的要告訴我,價格沒有錯,並說可能是匯率的問題。

"嗨,我只是想知道,為什麼我收到的4到5人的價格,比你網站上當前顯示的4到5人之間的價格更貴?"我簡短的回覆。

"是的,一個人的價格是每天15歐元。 我們看到的總價是正確的。 我們已經寫信給客服但尚無答案。你去問客服會更直接。 我真的希望你能找到答案,有一個澳洲的客人也發現了類似的問題,祝你有個美好的一天"

接下來,我把我和屋主的對話複制貼上給airbnb的客服,客服回覆我了,她說,

” … 我看到屋主已經作了價格的改變,你只要按回應和接受就可以了。” (前後文則是一些沒幫助的客套話)

我整個儍眼,直接回覆客服:
"你看了我的問題嗎?我為什麼要點擊並接受它? 你能解釋一下價格是對還是錯?"

然後很怪異的是,當我再次查屋主網站的價格時,已經有人更改價格了,4到5人的價格在網站的增幅,已經變成高於他們給我的價格。這時開始有氣上來,覺得這就是有人不誠實在搞鬼,否則不用如此再偷偷改價。

我回覆客服,我發現價格和兩天前已經不同,已被更改了,認為這當中有誠信的問題。

然後客服直接打電話來給我,解釋airbnb的系統沒有問題,只有屋主有權改價,airbnb透過演算法,對不同區域及房屋收取不同費率的服務費,由系統計算價格。總之,就是兩方各有說法,然後是在浪費我的時間,因為問題沒有解決。

然後,我回覆屋主,我發現他的網站價格4到5人的差異已經被更動的事,以及airbnb來電說明,只有屋主可以改變價格。而且再次詢問他,這是2夜的價格,為什麼會和我另個訂房3夜增加的價格一樣。

於是戲劇性的轉折來了,屋主馬上連續回覆我4個message:

"親愛的凱茜,現在我明白了。 你想要多1個人和多一個晚上,對嗎? 我們不明白。 現在我試著改變它。 價格會高得多。
最好的問候,奧利弗"

"可以肯定的是,你現在要留到星期二,對吧?
來自奧利弗的消息"

"哦,哦,我想應該不行了。 星期二已有人預訂了。 對不起,凱茜。 你現在想做什麼? 還住兩晚? 5個人?
來自奧利弗的消息 "

"對不起,我沒說清楚。 你可以待到星期二,但到了晚上,其他人會辦理登機手續。所以無法再多訂一晚。
昨天下午6:10·奧利弗
來自奧利弗的消息"


不知道看到這裡你有什麼感覺,我的第一個反應融合了震驚和不可置信,感覺得有隻老狐狸在我面前跳過。一時間幾種如何回覆他的念頭在惱中閃過。但我先按兵不動不動,不再回覆。

 

在那個連續4個詭異、文不對題的message 後的幾個小時後,airbnb的另一個客服寫message 過來,說屋主和他們通過電話,說應該是30歐。但因為airbnb的系統有bug,所以系統計算的費用比實際費用更高,他們感到抱歉。

Here in this reservation it seems that our system have a bug and the calculation of the fees went higher then it should be. We are really sorry for this inconvenience.

持平的說,我想我永遠無法知道到底這個屋主是不是不誠實。我的不可置信是因為,當下那4個message 讓我認為他想轉移焦點,顧左右而言他,我心中大喊"來一套!",後來的轉折更讓我相信:

第一 、他完全清楚我在說什麼,否則不會在那4個message當晚,在沒有再詢問下,就回我客服要直接改價的事。

第二過程當中他還試圖說服我是匯率的問題,他也的確改過價試圖讓4到5天的價格變貴。 

 

後續發展…又出乎意料…待續

17 thoughts on “訂房網 airbnb –系統bug 收取超額費用,不可不知的價格陷阱(1/2)”

  1. Have you ever heard of second life (sl for short). It is basically a online game where you can do anything you want. Second life is literally my second life (pun intended lol). If you would like to see more you can see these sl authors and blogs

  2. Have you ever heard of second life (sl for short). It is essentially a online game where you can do anything you want. sl is literally my second life (pun intended lol). If you would like to see more you can see these second life authors and blogs

  3. Have you ever heard of second life (sl for short). It is basically a game where you can do anything you want. sl is literally my second life (pun intended lol). If you want to see more you can see these second life articles and blogs

  4. Have you ever heard of second life (sl for short). It is basically a video game where you can do anything you want. SL is literally my second life (pun intended lol). If you would like to see more you can see these second life authors and blogs

  5. Have you ever heard of second life (sl for short). It is basically a video game where you can do anything you want. sl is literally my second life (pun intended lol). If you want to see more you can see these sl authors and blogs

  6. Have you ever heard of second life (sl for short). It is basically a video game where you can do anything you want. sl is literally my second life (pun intended lol). If you want to see more you can see these sl articles and blogs

  7. Have you ever heard of second life (sl for short). It is basically a online game where you can do anything you want. SL is literally my second life (pun intended lol). If you would like to see more you can see these sl articles and blogs

  8. Have you ever heard of second life (sl for short). It is essentially a online game where you can do anything you want. Second life is literally my second life (pun intended lol). If you want to see more you can see these sl articles and blogs

  9. Have you ever heard of second life (sl for short). It is essentially a video game where you can do anything you want. SL is literally my second life (pun intended lol). If you would like to see more you can see these second life articles and blogs

  10. Have you ever heard of second life (sl for short). It is essentially a game where you can do anything you want. Second life is literally my second life (pun intended lol). If you want to see more you can see these second life authors and blogs

  11. Have you ever heard of second life (sl for short). It is basically a online game where you can do anything you want. Second life is literally my second life (pun intended lol). If you would like to see more you can see these second life articles and blogs

  12. An impressive share! I have just forwarded this onto a colleague who has been doing a little homework on this.
    And he actually bought me lunch because I found it for him…
    lol. So allow me to reword this…. Thank YOU for the meal!!
    But yeah, thanx for spending some time to discuss this topic
    here on your web page.

  13. I think other website proprietors should take this site as an model, very clean and wonderful user genial style and design, as well as the content. You’re an expert in this topic!

  14. Howdy! This post couldn’t be written any better!
    Reading this post reminds me of my previous room mate!
    He always kept chatting about this. I will forward this write-up to him.

    Fairly certain he will have a good read. Thanks for sharing!

發佈留言

發佈留言必須填寫的電子郵件地址不會公開。 必填欄位標示為 *

Chinese
English Chinese